Customer Success Advocate
Posted by Dave Hannan
Company Details
Panopto Inc
Pittsburgh, PA
FTE only
Description
At Panopto, we believe that video can have a transformative effect on learning. So we built a video platform that helps businesses and universities improve the way that they train, teach, and share knowledge. We were founded in 2007. Today we’ve got more than 600 customers, over 5 million end users, 100 employees, and offices in Seattle, Pittsburgh, London, Hong Kong, Beijing, and Sydney. Panopto offers the rare combination of a winning strategy, a positive and authentic culture, rapid personal growth, a top team, and fulfilling work. We have just scratched the surface of what’s possible with video learning. If you are interested in working with other down-to-earth, smart people who love to roll up their sleeves and get stuff done in the face of big, exciting challenges, then we want to talk to you.
As a Customer Success Advocate at Panopto, you will have the opportunity to directly engage with our customers to ensure they are getting the most out of their investment in Panopto. You will be their main point of contact to guide them through onboarding and roll out, expansion, and any new projects they take on. In this satisfying role, you will have the opportunity to see first hand how impactful video can be to our end users, all while building important relationships.
What we expect
Understand technical complexities of our video capture and content management software and communicate them effectively to end users
Guide new and current Panopto customers through their initial and continued adoption. This is accomplished by managing customer goals, projects, health score, and risk monitoring. We take a proactive approach to supporting our customers, so you will be expected to analyze our customer data to determine the best outreach method. Your focus will be on delighting our customers and ensuring they see immediate value!
Monitor the health of our customers through close data tracking to determine when they are at risk. Then, work with them to improve their experience.
Leverage knowledge of your customers’ environments to assist support and development teams in better serving customers
Share customer feature requests directly to our product team to shape the future of Panopto’s software
Recognize successful customers for reference or growth opportunities
More about you
Two+ years of Customer Success or Account Management experience (required) Strong communication and organizational skills Knowledge of Panopto software is preferred SaaS Experience Bachelor’s Degree We expect a lot, and so should you
As a growing company with a lot of exciting challenges ahead of us, we provide ample opportunity to learn and stretch your capabilities. We reward for the work you do with a market-competitive total compensation We’re in it together and back that up with our employee stock option plan. You will be eligible for fully-paid health, dental, vision and other benefits. Our paid time-off includes that tricky week during December holidays. It’s not just us saying it, we have received awards for our work environment. Join us for free snacks, company parties, costume contests and pet an occasional furry guest. Panopto is an equal opportunity employer. Proudly recognized as a great place to work by Fortune, Seattle Business, Pittsburgh Business Times and Great Place to Work Institute. Learn more about us at panopto.com/careers.
How to Apply
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