Product Manager - Special Projects

Posted by Rachel Silver

Company Details

Allegheny County Department of Human Services (...

Pittsburgh

FTE only

Description

At the Allegheny County Department of Human Services (DHS), we serve more than 200,000 residents each year and manage over $1 billion in essential services for the County’s most vulnerable populations. We’ve built a national reputation for using data and technology to make public services more effective, equitable, and human-centered—and we’re continuing to grow.

We’re hiring a Senior Product Manager for Special Projects to lead high-impact initiatives that strengthen how DHS and our partners deliver public services. These projects often sit at the intersection of departments, agencies, and community providers—helping to modernize processes, improve coordination, and test new approaches to service delivery. This role sits within the Office of Analytics, Technology, and Planning (ATP).

About the Role

As a Senior Product Manager for Special Projects, you’ll guide the strategy, discovery, and delivery of tools and systems that improve how residents, providers, and County staff interact with critical services.

You’ll work on initiatives that often cross program or departmental boundaries—helping teams clarify goals, map current workflows, and design practical solutions that make their work easier and more effective. Some efforts will modernize existing processes or systems; others will test new ways of collaborating across agencies or with providers.

You’ll be responsible for ensuring each project is grounded in user needs and operational realities, balancing near-term improvements with longer-term opportunities for learning and scale. You’ll work closely with designers, engineers, analysts, and program leaders to define what success looks like and measure progress along the way.

Key Responsibilities

  • Partner with internal and external stakeholders to identify pain points, define problems, and align on goals for high-priority projects.
  • Lead product discovery, scoping, and delivery—translating complex processes into intuitive, user-centered solutions.
  • Manage multiple concurrent projects that may vary in size, scope, and level of technical maturity.
  • • Guide cross-functional teams (engineering, UX, data, operations) to deliver and refine working solutions.
  • Support or lead vendor selection and procurement processes, including developing requirements, evaluating proposals, and managing implementation.
  • Use rapid prototyping, workflow design, or low-tech pilots to validate concepts before scaling.
  • Communicate goals, decisions, and progress clearly to both technical and nontechnical audiences.

What We’re Looking For

  • 5+ years of product management experience, including full lifecycle delivery from discovery through launch.
  • Strong facilitation and communication skills-able to translate between the needs of program staff, community partners, and technical teams.
  • Experience leading projects that involve external vendors, from RFP development through implementation.
  • Comfort navigating ambiguous, cross-sector problems and balancing strategic vision with practical implementation.
  • Skilled at identifying the smallest viable product or process change that can deliver learning or impact.
  • Experience designing or implementing technology-enabled public or nonprofit programs is strongly preferred.
  • Commitment to improving how government and community systems work for the people they serve.

How to Apply

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